Return Policy Page
At Saiyadna Mart, we strive to provide our customers with the best shopping experience. If you're not fully satisfied with your purchase, we are here to help. Our Return Policy ensures that you can shop with confidence. Please read the following guidelines to understand how returns are processed.
1. Return Eligibility
To qualify for a return, the product must meet the following conditions:
Time Frame: The return request must be made within 7 days from the date of delivery.
Condition of the Product: The product must be unused, unopened, and in its original packaging.
Proof of Purchase: A receipt or proof of purchase (e.g., order confirmation or invoice) must be provided.
2. Non-Returnable Items
The following items are non-returnable:
Products that have been opened or used, unless they are defective.
Personalized or custom-made items.
Products that are on sale or clearance (unless defective).
Perishable goods such as food, flowers, etc.
3. Return Process
To initiate a return, please follow these steps:
Contact Us:
Reach out to our customer support team via email or phone within 7 days of receiving the product. Provide your order number, details of the product, and reason for the return.Email: support@saiyadnamart.com
Phone: +8801886539229
Return Authorization:
Once your return request is received and approved, we will send you a return authorization and the address for returning the item.Pack the Product:
Carefully pack the product in its original packaging to ensure it is returned in good condition.Ship the Product:
Send the product back to the provided address, using a reliable shipping service with tracking.
4. Return Shipping Costs
Defective or Incorrect Items: If the return is due to a defective or incorrect item (i.e., the item received is not what was ordered, or it arrived damaged), Saiyadna Mart will cover the return shipping cost.
Other Returns: For other returns (e.g., change of mind), the customer will be responsible for the return shipping costs.
5. Refunds
Once the returned product is received and inspected, we will process the refund within 7-10 business days. The refund will be issued to the original payment method used during purchase.
If the original payment method is no longer available, a store credit may be issued.
6. Exchanges
If you would like to exchange a product for another item, we suggest returning the item for a refund and placing a new order. In the case of exchanges due to defects or incorrect items, we will assist you in replacing the product.
7. Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately at support@saiyadnamart.com with clear photos of the damaged or defective item.
If the item is eligible for a return, we will arrange for a replacement or a full refund, along with a prepaid shipping label for the return.
8. Cancellation Policy
You may cancel your order within 24 hours of placing the order, provided the item has not yet been shipped.
To cancel your order, please contact our customer support team immediately. If the order has already been shipped, you may need to initiate a return once the product is delivered.
9. Refund Processing Time
Once your return is approved, we will process your refund within 7-10 business days.
Please note that depending on your payment method or bank, it may take additional time for the funds to appear in your account.
10. Customer Support
If you have any questions or need assistance with your return, please do not hesitate to contact our customer service team:
Email: support@saiyadnamart.com
Phone: +8801886539229
Important Notes:
All returns are subject to inspection. If the product is not returned in its original condition, the return may be rejected.
If a returned item is damaged due to improper packing or handling, we will not be able to issue a refund or replacement.
If you have any special circumstances or need assistance, please contact us before initiating the return process.
We want your experience at Saiyadna Mart to be as smooth as possible. If you have any questions, we are here to assist you! Thank you for shopping with us.
