At Saiyadena Mart, we are committed to delivering your products quickly, safely, and in excellent condition. Below is our comprehensive Shipment Policy that explains how we handle shipping, delivery times, and related services.

1. Shipping Areas

We offer delivery services across Bangladesh, including major cities and remote areas. No matter where you are, we strive to ensure that your products arrive in a timely manner.

In Dhaka: We provide same-day or next-day delivery for most products.
Outside Dhaka: We offer delivery to other cities and districts, with an estimated delivery time of 48 to 72 hours.

2. Shipping Costs

Shipping costs are calculated based on the delivery location and the weight of your order. The total shipping charge will be clearly displayed at checkout before you confirm your order.

Free Shipping: We offer free shipping on orders above a certain value. Please check our website or contact customer support for specific details regarding free shipping eligibility.
Standard Shipping: For orders that do not qualify for free shipping, a standard shipping fee will apply.

3. Processing and Dispatch

Order Processing Time: Once you place your order, we process it within 24 hours (excluding weekends and holidays). Orders placed after 5 PM will be processed on the next business day.
Dispatch Confirmation: After your order is dispatched, you will receive a confirmation email or SMS with the tracking number and delivery details. You can use this tracking number to monitor your shipment status.

4. Delivery Time

Dhaka City:
- Most orders will be delivered within 24 hours from the time of order confirmation, excluding weekends and public holidays.
Other Cities and Districts:
- Delivery for locations outside Dhaka typically takes 48 to 72 hours. Delivery times may vary depending on the location and third-party courier services.

5. Shipping Delays

We understand how important it is to receive your orders on time. While we make every effort to deliver orders within the estimated time, delays may occur due to:

Unforeseen Weather Conditions
Courier Service Delays
Public Holidays
Other external factors

In the event of a significant delay, we will notify you and provide an updated delivery estimate.

6. Tracking Your Order

After your order is dispatched, you will receive a tracking number. You can track your order via our website or by using the courier service's tracking system. For assistance, feel free to contact our customer service team.

7. Delivery Address

It is important that you provide an accurate and complete shipping address when placing your order. Any incorrect or incomplete address information can lead to delays or failure in delivering your order.

Check Address: Before completing your order, double-check your delivery address, including your street name, building number, postal code, and phone number for smooth delivery.
Re-Delivery Fees: If your delivery is delayed due to incorrect address information, you may be responsible for additional shipping charges for re-delivery.

8. Delivery Issues

In case there is any issue with the delivery, such as:

Missing items
Damaged goods
Incorrect products

Please contact our Customer Support Team immediately. We will investigate the issue and take appropriate action, including issuing a refund or replacement if applicable, as per our Return Policy.

9. Shipping Restrictions

Product Restrictions: Certain items may have shipping restrictions due to their size, weight, or type (e.g., fragile items, perishable goods, hazardous materials).
Delivery to Remote Locations: Some remote areas may experience longer shipping times or higher shipping fees. We recommend contacting our customer support team if you live in a very remote area.

10. International Shipping

Currently, Saiyadena Mart only offers domestic shipping within Bangladesh. For international orders, please check with us or look for potential updates regarding global shipping in the future.

11. Contact Us

If you have any questions or concerns about shipping, delivery, or tracking, please feel free to reach out to our Customer Support Team:

Phone: +8801886539229
Email: support@saiyadnamart.com

Important Notes:

Delivery Times May Vary: Delivery times are approximate and subject to change due to external factors.
Unsuccessful Delivery: If a delivery attempt fails (due to wrong address or no one being available to receive the order), we may reschedule the delivery or cancel the order, depending on the situation.

At Saiyadena Mart, we aim to make your shopping experience as convenient as possible. Thank you for choosing us, and we look forward to delivering your order!

Shipment Policy